Industry Insights

The start of a new year brings a fresh set of trends that will shape how hotels operate and interact with guests in the year to come. These trends reflect the larger world: new technologies, shifting traveler expectations and consumer demands, as well as changes in the global travel landscape. Let’s explore the top 10 trends and what [...]

AI-powered chatbots are transforming how hotels engage with their guests. Putting a chatbot on your website gives you another avenue to engage with both guests and potential guests. When implemented correctly, these virtual concierges are not just a trend; they are a game-changer that can answer questions, convert potential guests, and [...]

We’re kicking off the year with some insights into the trends for this year. Forecasters are generally predicting a strong year for travel, with travelers looking for variety and personalization in their accommodations. These are the top 5 travel trends for 2024 that will dominate the conversation across the industry.     1. Generative [...]

Last week, our team headed to Berlin for the world’s largest tourism trade fair, ITB Berlin. In between a few prosts with clients at the brauhaus, it was an amazing opportunity to connect and reconnect with partners and travel experts from around the world.    This conference brings in hospitality and travel from every sector. When we [...]