How AI-powered chatbots can increase direct bookings and guest engagement
AI-powered chatbots are transforming how hotels engage with their guests. Putting a chatbot on your website gives you another avenue to engage with both guests and potential guests. When implemented correctly, these virtual concierges are not just a trend; they are a game-changer that can answer questions, convert potential guests, and [...]
Leonardo Hotel Digital Marketing Insights: Top Trends for 2024
We’re kicking off the year with some insights into the trends for this year. Forecasters are generally predicting a strong year for travel, with travelers looking for variety and personalization in their accommodations. These are the top 5 travel trends for 2024 that will dominate the conversation across the industry. 1. Generative [...]
How Hotels Can Leverage Google’s EEAT Principles to Boost Direct Bookings
In today’s online booking landscape, hotels need to do everything they can to stand out. A competitive hotel website establishes a strong online presence that is not only optimized to stand out in search results (better known as SEO) but also optimized for the user experience. Google evaluates websites based on Experience, [...]
Leonardo Worldwide appoints new VP of Technology to oversee product development
Leonardo Worldwide is excited to announce the appointment of Dan Todorovski to VP of Technology. In this position, Dan will lead our technology teams, including the ongoing development of our new distribution platform, the next generation of Content Manager. Our outgoing Director of Production Technology & Architect, Victor Corrales, [...]
Customer Spotlight: The Set Collection
The Set Collection uses Leonardo’s Content Manager solution to curate and manage content across their online presence. In the Customer Spotlight Series, we’re highlighting our hotel partners and what makes them truly unique. The Set Collection has a carefully curated portfolio of luxury hotels, each unique in their own way. [...]
Customer Spotlight: Niccolo Chengdu
Niccolo Chengdu, a Wharf Hotels property, uses Leonardo’s Content Manager and Media Library solution to distribute content and provide consistency across the board. In the Customer Spotlight Series, we’re highlighting our hotel partners and what makes them truly unique. In the business district of Chengdu, Niccolo Chengdu [...]
Leonardo partners with Asksuite’s AI-driven Chat and Reservation Assistant
Leonardo’s Web Studio solution gives hoteliers beautiful, conversion-driven websites. We’re partnering with Asksuite, the maker of the best hospitality chatbot to help our hotel partners convert even more visitors into guests. Asksuite has been voted the #1 AI chatbot for hotels for four years in a row in the Hotel Tech Awards while [...]
Customer Spotlight: Haritha Villas & Spa
Haritha Villas & Spas uses Leonardo’s Media Library solution to enhance their current content workflow. In this Customer Spotlight series, we’re showcasing our hotel partners and what makes them truly unique. Haritha Villas & Spa is a contemporary Sri Lankan lifestyle destination. Located near Hikkaduwa, they focus on [...]
How Leonardo’s Support Team Goes Above and Beyond
One of the pillars of Leonardo’s success is our focus on proactive, meaningful customer experience. The hotels, hotel brands, and travel channels that work with us each receive a dedicated Account Manager whose job is to align client needs with our technology roadmap. Backing them up is our Technical Support Team, who work alongside the [...]
What hotels need to know about Google Analytics 4
Google Analytics 4 (GA4) is the latest version of Google Analytics, the industry-standard tool for tracking and monitoring web traffic. This new version has a host of new features, but it’s an increasingly important topic for hoteliers and hotel digital marketers to understand because Google is discontinuing its older analytics tool. As [...]