Past, present, future: The Evolution of Leonardo’s Technology
As you can imagine, building a new technology platform isn’t something that happens overnight. As Leonardo’s CTO, I’m going to chronicle our journey as we embark on our mission to deliver a new Content Management Platform that meets the needs of our hotel customers today and prepares us to tackle the challenges of tomorrow.
How Image Distribution Technology Helps Hotel Chains Protect Their Brand Online
Our marketing team sat down with Mark Charlinski to discuss the image distribution challenges that hotel chains face and the risks to their brand integrity and presence on OTAs.
Top 9 Takeaways from the 2018 HEDNA Global Distribution Conference
Members of our Product, Sales and Account Services teams had the pleasure of meeting with industry leaders to explore the distribution and technology landscape at HEDNA’s 2018 Global Distribution Conference in Lisbon, Portugal. Check out our top 9 takeaways from the conference that we believe can help hospitality companies be [...]
Spotlight on the Leonardo Support Team
Our Support Team is here to ensure that any issues are resolved in a timely manner with minimal impact on your day to day operations. Today we shine a light on our Support Team so you can get to know them, what they do, and how they stack up to other Support Teams in the industry.
Our Customer-Centric Approach to Product Development
At the end of 2017, we asked for feedback on our current VScape Digital Asset Management platform. The results of our surveys and conversations with customers have taught us that hotel chains are more interested in a complete, comprehensive content management solution than a content distribution system. What hotel chains care [...]
The Ultimate Solution for Image Distribution
VScape is a leading technology solution in the hospitality industry that focuses on hotel image distribution. In today’s digital era, an online presence that presents quality images of a hotel property is key to earning bookings. From room types to amenities, visual imagery is crucial to convince travel shoppers that your [...]
Why the Hospitality Industry Needs to Keep Up with Today’s Travel Shopper
Today’s Travel shoppers are more tech-savvy than ever before and crave authentic experiences not only during their vacations, but throughout the entire travel shopping journey. We sat down with our Vice President of Global Sales, Milos Krsmanovic, as he explains how the hospitality industry needs to leverage visual [...]
Industry Insights: The Image Distribution Challenge for Hotel Chains
From repository issues to ensuring brand integrity, managing image distribution across countless online channels is a common challenge for hotel chains. We sat down with our Vice President of Global Sales, Milos Krsmanovic, as he breaks down the major image distribution challenges facing hotel chains.
Meet Leonardo’s Customer Support Team
Introducing the Leonardo’s Customer Support Team Learn more about Leonardo’s Customer Support Team. Meet Kaydian Radway, the Director of Implementation & Support at Leonardo. She’s here to explain who is on our support team, what they do, and how they help customers see amazing results.
Maintaining Our 97% Satisfaction Score
After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% customer support satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer [...]